Bereavement and Grief Support
Compassionate, age-appropriate support for children, young people and families navigating the loss of someone significant.
Hearts Held Foundation NPC
Every Heart Deserves to Be Heard, Supported and Held with Care.
We support children, young people and families through life's emotional, behavioural and personal challenges. Through compassionate, individualised support and multidisciplinary collaboration, we strive to create an environment where every person is treated with dignity, understanding and respect.
Based in Boksburg, Gauteng
About us
Every child deserves to feel safe, valued and heard.
Many children and young people face grief, emotional difficulties, behavioural challenges and circumstances that leave them feeling overwhelmed or misunderstood. Hearts Held Foundation was established to help bridge the gap between vulnerability and meaningful support.
Every person's journey is unique, and effective support often needs the knowledge, compassion and collaboration of people with different skills and experiences. Our purpose is to offer understanding, encourage resilience, support families and create opportunities for healthier, more hopeful futures.
CompassionIntegrityRespectDignity
SafeguardingCollaborationAccountabilityHope
Our services
Areas of support.
Availability of each area of support is confirmed when you make an enquiry.
Behavioural and Emotional Support
Supporting emotional awareness, coping skills, resilience, healthy behaviour and personal development.
Play-Based Support
Age-appropriate play, creative expression and supportive activities that help children communicate experiences and emotions.
Mentoring and Life Skills
Encouraging confidence, decision-making, resilience, healthy relationships and practical life skills.
Family and Caregiver Support
Guidance for parents, guardians and caregivers navigating challenges affecting children and young people.
Crisis Support and Safeguarding
Appropriate initial support, responses to safeguarding concerns, and referrals to qualified professionals or statutory services when required.
Professional Referrals
Working with suitably qualified external professionals and organisations when someone's needs fall outside our team's expertise or capacity.
Emotional support, coaching and mentoring are different from regulated clinical services. Hearts Held Foundation is not an emergency or 24-hour crisis service.
Who we support
Children and young people aged 5–25, and the people who care for them.
5–12
Children
Support for emotional development, grief, behavioural challenges and difficult circumstances.
13–17
Adolescents
Support with emotions, identity, confidence, relationships, grief and family circumstances.
18–25
Young adults
Support with well-being, personal growth, grief, relationships, resilience and life transitions.
Parents, families and caregivers
Guidance, support and appropriate referrals for the adults responsible for a child's well-being.
Get support
Starting doesn't have to feel overwhelming.
The first step is simply starting a conversation.
If you are seeking support
Contact us for yourself, your child or someone in your care. We will explain who we can support, which services may be available and what happens next.
Find SupportIf you are a referring professional
Schools, social workers, healthcare professionals and organisations are welcome to contact us. We will explain our referral process, service boundaries and how to share information safely.
Make a Referral01
Get in touch
Share only basic details: who you are, who the enquiry is about and the best way to reach you.
02
Initial conversation
We talk about what is needed and whether our support is appropriate.
03
Sharing sensitive details safely
If more information is needed, we will arrange a secure and appropriate way to share it.
04
Support or referral
We agree the next step, which may be support from our team or a referral to another professional or service.
Safeguarding and privacy
Protecting children and vulnerable people comes first.
Safeguarding
We are committed to protecting children and vulnerable individuals and to responding appropriately to any safeguarding concern.
Confidentiality
Information is treated as confidential. There are limits: where someone may be at risk of harm, we may be required to share information with the right authorities.
Consent and participation
Children and young people are involved in age-appropriate ways, and parent or guardian consent is obtained where legally required.
Referrals
Where needed, we refer to statutory services and suitably qualified professionals. We do not replace the police, child-protection services or emergency medical services.
Your personal information
We aim to handle personal information responsibly and in line with POPIA. Please do not send sensitive details through the website, WhatsApp or ordinary email.
Concerns and complaints
If you have a concern about our work or conduct, contact us using the details below, and we will take it seriously.
In an emergency
Hearts Held Foundation is not an emergency service. If someone is in immediate danger, contact the SAPS on 10111 or emergency medical services on 10177. Children and young people can also call Childline on 116.
Get involved
Work with us to hold more hearts.
We welcome conversations with individuals, schools, businesses and organisations who share our commitment to children, young people and families.
Partner with us
Schools, professionals and organisations interested in working together.
Volunteer
Volunteer involvement is discussed directly and follows our safeguarding requirements.
Support our work
Contact us to talk about sponsorship and community support.